Refund policy

Return & Exchange Policy

Due to the nature of perfume and attar products, returns and exchanges are limited.

• Returns/exchanges are accepted only if the product received is:

  • Damaged,

  • Defective, or

  • Incorrect.

• Issues must be reported within 24 hours of product receipt.

• A complete unboxing video (from the moment the parcel is opened) is mandatory for claims.

• Products must remain unused, sealed, and in original packaging to qualify for return or exchange.

 

Refund Policy

Refunds are granted under specific conditions:

• Refunds are issued only if:

  • A wrong product has been delivered, or

  • The product arrived damaged/defective and cannot be replaced.

• Fragrance preferences, change of mind, or personal dislike of the scent do not qualify for refunds.

• Refunds are processed within 3–5 business days after claim approval.